Refund and Returns Policy

What Can I Return or Exchange?

You can return or exchange any product that meets the following conditions:

• The product is unused, unopened, and in its original packaging
• The product is not a clearance, final sale, or special order item
• The product is not a software, digital download, or gift card
• The product is not damaged or defective due to misuse, abuse, or negligence
• The product has a valid receipt or proof of purchase

How Long Do I Have to Return?

You have 30 days from the date of purchase to return or exchange a product. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

How Do I Return a Product?

To return or exchange a product, please follow these steps:

• Step 1: Contact our customer service team by email at support@techease.ug or by phone at +256 759 981 717
• Step 2: Provide your order number, product details, and reason for return or exchange
• Step 3: Our team will review your request and provide you with a Return Authorization Number (RAN)
• Step 4: Pack the product securely in its original packaging with the receipt and RAN
• Step 5: Ship the product back using a trackable and insured shipping method

How Will I Receive My Refund?

If your refund is approved, we will issue your refund using the same payment method you used for your purchase. Depending on your bank or credit card company, it may take some time before your refund is officially posted to your account.

Damaged or Defective Products

If you received a damaged or defective product, please contact our customer service team as soon as possible. Provide your order number, product details, and photos of the damage or defect. We will arrange for a replacement or refund at no extra cost to you.

Shipping Costs

You are responsible for paying the shipping costs for returning or exchanging your product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Questions?

If you have any questions or concerns about our refund and returns policy, please feel free to contact our customer service team. We are happy to assist you with any issues you may have.